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  • •  Book direct and cancel up to 7 days before your stay!
  • Are Ahau hotels pet-friendly?

    Dogs are welcome and enjoy free stays at the following hotels: Ahau Tulum, Aldea Canzul Tulum, Casa Ganesh Tulum, Alaya Tulum, and Kanan Tulum.
  • How far is downtown Tulum from Ahau Collection hotels?

    For hotels located in the beach area, the town of Tulum is a 15-20 minute drive away, depending on the traffic.
  • Can I visit other Ahau hotels and use their facilities?

    Absolutely! As a registered guest of any Ahau Collection hotel or resort, you are able to access all facilities at our sister hotels, including beach clubs.
  • How can I book a group reservation?

    Contact the reservation department to arrange group stays and to learn more about group retreat activities and meal plans.
     
  • Where can I eat in Tulum?

    As a guest of any Ahau Collection hotel, you'll have access to all our dynamic restaurants and bars, including authentic Mexican cuisine, fresh sushi, vegan options, and smoothie bars.
  • Do Ahau hotels offer parking for guests?

    Only the following Ahau Collection hotels offer free parking for guests: Ahau Tulum, Villa Pescadores, and Aldea Canzul Tulum.
  • Is smoking allowed in the hotels and/or rooms?

    By the order of Mexican law, smoking is not permitted indoors at any Ahau Collection hotel; smoking is permitted in outdoor areas. 
  • Do Ahau Collection hotels have Wi-Fi?

    Yes, all of our hotels and resorts offer complimentary Wi-Fi in public areas, restaurants, and in accommodations. 
  • What is the average temperature in Tulum?

    Throughout the year in Tulum, the temperature usually varies between 17° C To 33° C. It's seldom cooler than 12° C or warmer than 35° C.
  • How do you get to Tulum?

    There is no airport directly servicing Tulum, but it is easily accessible by bus and taxi from Playa del Carmen and Cancun. Buses, rental cars, and shuttle service from Cancun International Airport are also available to Tulum, located about 1.5 hours driving.
  • Where is the nearest ATM in Tulum located?

    The closest ATM is a five-minute walk from Ahau hotels in the city center. For hotels in the Reserve Zone National Park the nearest ATM is located in the village, 25 minutes by car.
  • How far is the nearest hospital in Tulum located?

    The nearest medical center is Hospital Tulum, located in the center of Tulum town. 
  • Can I reserve a table at another Ahau restaurant if I'm not staying at that hotel?

    Definitely! Enjoy dining at all of the restaurants in the Ahau Collection, as well as access to the beach clubs of our oceanfront hotels, no matter which Ahau hotel you're staying at.
  • Do you have vegetarian menus?

    All our restaurants have vegetarian options and our culinary team will be happy to assist with any specific dietary requests you may have.  
  • Can I pay restaurant and dining charges with a different card than the one I used to book the room?

    Yes, you can use a different card or pay in cash at all of the Ahau Collection restaurants.
  • Is breakfast included with my hotel reservation?

    Ahau Collection hotels and resorts do not offer any food plans; breakfast, lunch, and dinner are not included with reservations.
  • How many people can stay per room?

    The reservation of standard rooms is in single or double occupancy; beach houses or family suites allow more people in the room. Please contact your reservation agent for additional person rates or family options.
  • Do Ahau Collection hotels accept euros?

    Yes, according to the exchange rate in pesos.
  • Are there any extended stay discounts?

    Our rates are per night. Please contact our reservations department for a personalized quote.
  • Do I need to book in advance for Christmas and New Year stays?

    Yes, December and the holidays are peak season with the highest occupancy rates; to ensure our ability to accommodate you, please reserve your hotel as far in advance as possible.
  • Do the hotels have hospitality rooms?

    While Ahau Collection hotels do not have hospitality rooms, we will happily store your baggage on the day of arrival and departure while we prepare your room.
  • Can I exchange currency at the hotel?

    Sorry, we are able to exchange foreign currencies at any Ahau hotels.
  • Do Ahau Collection hotels offer transportation services?

    Transportation services from the airport and around Tulum are available at an additional charge. Our reservations and reception team will assist you in booking your transportation in advance.
  • Do Ahau Collection hotels offer medical services?

    We do not have physicians or medical services in the hotels, but can request medical assistance at an extra charge.
  • Can I have my wedding at the hotel?

    Of course! Depending on the hotel, availability of your requested date, and the number of guests you expect, the Ahau Collection welcomes wedding celebrations. Please contact our Sales Area team for more details.
  • Do the hotels offer free transportation into Tulum town?

    No, our hotels do not offer transportation. However, we'll be happy to arrange for private car service; transportation is an extra charge and charged per hour. The front desk can also assist with requesting taxi cab service. 
  • Do you have connected rooms for wedding parties?

    The hotels do not have connecting rooms, although we have the option of beach houses in some hotels or family villas.
  • Are Ahau Collection hotels adults-only?

    All eight of the Ahau Collection hotels are family-friendly; for an "adults-only" experience, guests can reserve Ahau-affiliate Kanan Hotel & Spa, the newest adults-only luxury hotel in Tulum.
  • Can I book spa services before my arrival?

    It will be a pleasure to assist you with spa reservations. Please contact the Reservations Department or reception to schedule your services.
  • How far are the archeological ruins of Tulum from Ahau hotels?

    Villa Pescadores is only a 5-minute bike ride from the ancient Tulum ruins. The rest of the Ahau Collection hotels are about 25 minutes away by car.
  • Do the hotels have any activities for guests?

    Yes! Ahau beach hotels offer activities including yoga and sound healing, Temazcal, and aquatic activities / watersports at an additional cost.
  • Do you have a water activities center to reserve lessons or rent equipment?

    Ahau partners with MC Kitesurf, a local aquatic tour and watersports company, to give guests access to lessons and guided exploration of Tulum. Our guest service team will gladly assist you in making reservations and arranging rentals.
  • Is bicycle use included with my hotel reservation?

    Bicycles can be rented from Ola Bike at the front desk of each of our hotels at an additional cost. 
  • Do you have beach towels available for use?

    All of our hotels offer guests towels which can be used while visiting Ahau Beach Clubs. Guests can also rent towels at each of our beach clubs.
  • Can I check-in early?

    Check-in time at Ahau hotels is at 3:00 p.m., however, if availability allows we can give you the room as soon as you are ready at no extra charge.
  • What credit cards do you accept?

    Ahau Collection hotels and resorts happily accept Visa, MasterCard, and American Express cards.
  • What languages do the hotel staff speak?

    Our front desk attendants and hospitality staff speak Spanish and English, with a few staff members also speaking Maya.
  • What time is check-in and check-out at Ahau Collection hotels?

    Check in is at 3:00 p.m. and check-out is at 12:00 p.m., noon.
  • Can I get a late check-out?

    Late check-outs are subject to availability and an additional charge of $30 USD until 6:00 p.m. Please check availability with the front desk manager of your hotel.
  • Do all rooms have a safe?

    Yes, all of our accommodations have safes; for your convenience, additional safe-deposit boxes are available at the front desk of each of our hotels.
  • Can you guarantee the type of bed for my stay?

    In Ahau Collection hotels where multiple bed types are available, rooms are allotted according to availability and bed types cannot be guaranteed.
  • Do the hotel rooms have hair dryers?

    Our hotels have on-loan under-availability hair dryers, available at the front desk.
  • Do all Ahau Collection hotels have yoga classes?

    The following hotels have yoga classes, with costs varying by property: Alaya Tulum, Ahau Tulum, and Kanan Tulum.
  • Can I cancel my reservation?

    Please contact the reservation department or your travel agent to learn more about cancellation policies.
  • Can I drink the tap water at the hotels?

    The tap water in Tulum is not purified and not recommended for consumption. All accommodations in the Ahau Collection include a tank of purified drinking water for your convenience. 
  • Are the bath toiletries at Ahau hotels eco-friendly?

    All our products are natural and biodegradable, including bath toiletries such as shampoo, shower gel, and hair conditioner.
  • I'm allergic to feather pillows. Do you have hypoallergenic pillows?

    Yes, the Ahau Collection resort and hotel pillows are hypoallergenic.
  • What is the regular voltage in Mexico?

    Standard voltage in Mexico is 110v. 
  • Are campfires allowed at the beach hotels?

    Due to the material of construction of palapas in our hotels and Tulum's homes, campfires are not allowed on the beach.
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